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FAQ

Order Status

I have not received any emails about my order. Was it placed?

Where is my order?

My package is missing. What should I do?

My order is being returned to Customcuff. What do I do?

I received my order and noticed a mistake. How can I get it fixed?

I entered the wrong address/color/engraving can i change it?

Shipping

How long does shipping take?

Do you ship internationally?

Product

What materials are the bracelets made from?

Are Customcuff's “one size fits all”?

Do you offer group purchasing / bulk orders?

Returns & Replacements

What should I do if I receive the wrong item(s)?

I’m unsatisfied with my order. Can I get a refund?